Since its launch in November 2022, ChatGPT has modified the way in which folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how persons are actually utilizing the chatbot.
OpenAI’s researchers revealed a 64-page research on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered almost 80% of all conversations with ChatGPT have been involved with three classes: sensible steerage, in search of info, and writing assist. The research, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the biggest of its type to this point.
Here is what it discovered:
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What Are ChatGPT’s Demographics?
ChatGPT’s demographics have modified within the years since its launch.
The proportion of male customers has declined from 80% within the first few months after the chatbot’s drop in late 2022 to 48% as of June 2025, which makes the chatbot’s major consumer base now primarily feminine.
In the meantime, almost half of all messages despatched to the chatbot since launch have been despatched by customers beneath the age of 26. Gen Z is embracing AI, with a survey performed by Worldwide Office Group earlier this yr discovering that near two-thirds of Gen Z respondents have been educating their older colleagues tips on how to use AI.
OpenAI additionally introduced on Tuesday that it was creating a unique model of ChatGPT for teen customers beneath the age of 18 that prioritized teen security.
How Are Individuals Utilizing ChatGPT?
The most typical use case was “sensible steerage,” which is outlined within the report as encompassing actions, comparable to tutoring, educating, how-to recommendation, and developing with inventive concepts.
The following hottest class concerned “in search of info,” which is labeled as trying to find details about folks, merchandise, and present occasions, like conducting an online search.
The ultimate fashionable use case included writing duties that routinely generate emails and paperwork, and modifying textual content. Writing was the most typical use case at work, with a median of 40% of work-related messages on ChatGPT stemming from writing queries. Most requests requested ChatGPT to take a look at textual content the consumer had already written as a substitute of making one thing new. In different phrases, two-thirds of writing messages requested ChatGPT to edit, translate, critique, or modify textual content as a substitute of producing new textual content.
“Writing dominates work-related duties, highlighting chatbots’ distinctive means to generate digital outputs in comparison with conventional search engines like google and yahoo,” the research learn.
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The research additionally categorised messages one other method, utilizing three classes primarily based on the form of output the consumer was in search of: Asking, Doing, or Expressing.
“Asking” applies to almost half of all messages despatched to the chatbot (49%), which happens when a consumer seeks details about a topic or an answer to an issue. “Doing” refers to duties the place a consumer needs an output, particularly writing actions, and applies to 40% of all messages. “Expressing,” which refers to 11% of all messages, occurs when a consumer communicates their views or emotions with out asking for any info or motion.
Primarily based on these classifications, customers have been extra probably to make use of ChatGPT to seek out solutions to questions reasonably than to hold out duties or specific opinions. ChatGPT customers tapping into the chatbot at work have been most definitely to make use of it to hunt info and discover info.
“General, we discover that information-seeking and resolution assist are the most typical ChatGPT use instances in most jobs,” the research reads.
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Regardless of dialogue from tech leaders like Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it looks as if vibe coding remains to be area of interest. The research discovered that comparatively few customers have been tapping into ChatGPT to code; solely 4.2% of messages have been associated to pc programming, a lot lower than 33% of all work-related conversations with competing chatbot Claude from Anthropic.
Additionally, solely a small share of customers have been utilizing ChatGPT for companionship or steerage on social points. Lower than 2% of ChatGPT messages have been about relationships and private reflection, per the research.
Since its launch in November 2022, ChatGPT has modified the way in which folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how persons are actually utilizing the chatbot.
OpenAI’s researchers revealed a 64-page research on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered almost 80% of all conversations with ChatGPT have been involved with three classes: sensible steerage, in search of info, and writing assist. The research, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the biggest of its type to this point.
Here is what it discovered:
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